Operations Administrator Apprentice

• General office administration tasks
• Answering and transferring calls to relevant departments
• Accurately entering data to platforms
• Responding to messages that are received
• Work closely with all other departments to establish business critical information
• Update, process, input delivery notes onto all relevant databases
• Keep all above databases up to date with any changes made to the delivery notes i.e. delivery date changes, site contact changes and any other changes which need to be made
• Contact customers via telephone / email to gain site contact information for their delivery if this information is not on the delivery note
• Contact customers to organise all deliveries which are scheduled to be delivered the following day receiving verbal confirmation
• All correspondence documented and details inputted on outlook, such as confirmation times for each delivery
• Email delivery confirmation for each order with times and dates - where applicable attaching site checklist
• Check incoming completed site checklists, ensuring the delivery team are aware of site access, restrictions and requirements
• If there are certain restrictions / requirements on site to communicate this accordingly so that the job can be organised appropriately
• Collaborate with team re: site specific and generic RAMS as and when required for each delivery
• Collaborate with team re: book in deliveries via customer booking in system, informing employee and vehicle detail e.g. Email site contacts with delivery information such as, operatives attending, and vehicle information, site ETA as and when required

Level 2 Customer Service Practitioner Apprenticeship Standard:

• Functional skills in maths and English (if required)
• End-Point Assessment (EPA)
• One-to-one tutor assessor support in the workplace
• Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship.

Wellbeing and Health Plan.

Harlequin Office Furniture supplier to businesses throughout the UK, across most industries and formed in 1991, continuing to be a positive and recognised provider of office and welfare furniture nationally. We have designed, planned and managed thousands of projects both nationally and internationally. These ranged from a single site office, to fully bespoke turnkey facilities. Our commitment to these 3 sectors has seen Harlequin grow into a market leader in this industry. Recently Harlequin expanded to include 2 new dedicated departments. Our HR team means that our employees are always looked after and able to deliver the service we pride ourselves in.