Level 2 · IntermediateSales, marketing and procurement
Customer Service / Administrative Officer Apprenticeship
MYTOILETSPARES LIMITED · Hull, HU7 0AE
Customer service practitioner (level 2)
My Toilet Spares has a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, pick orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.
The work
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Training
Level 2 Customer Service Practitioner apprenticeship standard:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- One to one Tutor Assessor support in the workplace
- Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training provider: MCARTHUR DEAN TRAINING LIMITED
What you come out with
Excellent future prospects for the right candidate.
What they are looking for
- Communication skills
- Customer care skills
- Administrative skills
Qualifications
- Desired · GCSE English and Maths 4
The employer
Bathroom supply store in Hull
Workplace
- Unit 3 Global Business Park, 4 Hamburg Road, Hull, HU7 0AE