Business Administration/Customer Service Apprenticeship
MCARTHUR DEAN TRAINING LIMITED · Scunthorpe, DN15 6JH
Customer service practitioner (level 2)
McArthur Dean Training are currently looking to recruit an apprentice to join our Business Development Team. This will suit a candidate who would like a diverse and varied role. Included in your role will be marketing, reception duties and also data entry. You will also organise and manage the booking of candidates in for interviews.
The work
- Answering telephones on the company switchboard
- Dealing with customers arriving at the company, making them feel welcome
- Assisting with initial assessments and the interview process
- Creating interview/starter files
- Updating documentation
- Updating various databases
- Filing
- Undertaking post duties daily
- Checking learner and employer reference numbers for starter files
- Photocopying and scanning documents
- Using tracking systems where appropriate
- Speaking directly with employers and learners
- The above list is in no way exhaustive and the successful candidate could be given other responsibilities as they develop and gain more experience
- Implement and abide by the company’s equal opportunities policy
- Implement and abide by the company’s health and safety policy
Training
- Working towards achieving your Customer Service Practioner Level 2
- Functional Skills, Maths and English if required
- McArthur Dean Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at a professional level
Training provider: MCARTHUR DEAN TRAINING LIMITED
What you come out with
This opportunity could lead to a permanent full-time post for the right candidate.
Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
Qualifications
- Desired · GCSE Maths and English 4
The employer
McArthur Dean Training is an independent training provider that has been trading since 1995. Based in Hull, Scunthorpe and Grimsby we offer apprenticeships in office based roles for either new or existing members of staff.
Workplace
- 3 Park Square, Laneham Street, Scunthorpe, DN15 6JH