IT Support Apprentice
RETAIL COMPUTER SOLUTIONS LTD · WAKEFIELD ROAD, LS10 1DS
Information communications technician (level 3)
The primary function of the role is to provide effective support to the RCS customer base, covering a range of software and hardware solutions. This entails logging support requests, fault identification, and providing a satisfactory resolution to the fault or query.
The work
- You will be responsible for the day-to-day support for our external customers
- Provide first and second line support services to customers
- Respond to customer queries received via telephone and email
- Log and track all tickets and ensure the records are kept up to date
- Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met
- Escalate issues to internal and external stakeholders in a timely manner with the correct information
- Provide the highest levels of service and technical fault finding to internal and external customers at all times
- Install and update software solutions
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.
Training provider: QA LIMITED
What you come out with
There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.
What they are looking for
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- Essential · GCSE 3 of any subject 4+ (A* - C)
- Essential · GCSE Maths & English 3+ (D or above)
Pay extras and benefits
- Hybrid 4 days in the office Mondays work from home
- Hands-on experience with real responsibility from day one
- Supportive working environment
- Opportunities to develop your role as the business expands
£18,000 a year
The employer
Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond. Our products span Point of Sale and Store systems to Head Office and warehousing solutions.
Workplace
- UNIT 3, STOURTON BUSINESS PARK, WAKEFIELD ROAD, LEEDS, LS10 1DS