Business Admin / Reception Apprentice

Reception is the hub of our busy accountancy practice, and you will play an important role in creating a positive first impression for our clients, visitors and colleagues. You will be responsible for greeting visitors face to face in a warm and professional manner, as well as answering incoming calls to the practice and directing enquiries to the appropriate person or department.

Your role will also include preparing refreshments for visitors when required and receiving and handling important and confidential documents. Accuracy and attention to detail are key, as you will be trusted with important information and documents that must be handled carefully and passed to the correct person or department.

The successful candidate will be presentable, neat and professional, with a friendly and approachable manner. You will be organised, reliable and able to manage a variety of tasks in a busy working environment. You will also be a strong team player with a natural desire to learn, develop and grow within the role.

In return, we offer a supportive and professional working environment with opportunities to develop your skills and become a valued member of the team.

Key Responsibilities

• Acting as the first point of contact for the practice and ensuring reception remains the professional and welcoming hub of the business
• Greeting all clients and visitors face to face in a warm, friendly and professional manner
• Answering all incoming telephone calls to the practice and directing calls and enquiries to the appropriate person or department
• Taking accurate messages and ensuring important information is passed on promptly
• Preparing refreshments for clients and visitors when required
• Receiving important and confidential documents from clients and visitors and ensuring they are passed to the correct person or department
• Receiving, scanning, recording and distributing incoming post accurately and efficiently
• Inputting client and business data accurately onto internal systems
• Verifying client and business information with HMRC when required
• Checking information carefully to ensure records are accurate and complete
• Handling confidential and sensitive information with discretion at all times
• Maintaining a neat, tidy and professional reception area
• Providing general administrative support to colleagues across the practice
• Ensuring all work is completed accurately and in accordance with the practice’s procedures

This is an excellent opportunity for a professional, friendly and highly organised individual who enjoys working with people and understands the importance of accuracy. Reception is the hub of our busy accountancy practice, and the successful candidate will play a key role in creating a positive first impression while providing essential administrative support to the wider team.

The apprentice will be allocated with an assessor who will visit them within the workplace, once every 6-8 weeks.

In addition, they will be required to attend 1 online lesson per month.

A Business Administration Apprenticeship within an accountancy practice typically leads to a role as a Business Administrator, with opportunities to progress into senior administrative, office management, or practice management positions. With experience and further training, you may also specialise in areas such as payroll, bookkeeping, tax administration, or client services, providing a strong foundation for long-term career development within the firm.

Parkes and Co Accountants Limited is a commercially astute organisation with a personally-led service aimed at entrepreneurial small, medium enterprises (SMEs) and high net worth individuals.