Customer Service Apprentice Level 2 – Installation Technician
BOB RUDD LEISURE LTD · Gravelly Industrial Park, B24 8HZ
Customer service practitioner (level 2)
Join Rudd Group, one of the UK’s leading independent suppliers of gaming and amusement machines, as a Customer Service Apprentice. You will support customers by installing machines, providing on-site support, resolving issues, and delivering excellent service. A fantastic opportunity to develop customer service and technical skills.
The work
Visiting customer sites to support the installation of gaming and amusement machines.
Setting up and testing machines to ensure they are working correctly.
Providing excellent customer service during site visits.
Speaking with customers and understanding their requirements.
Supporting customers with machine queries and basic troubleshooting.
Reporting any issues and working with the team to find solutions.
Completing service records and updating customer information.
Supporting stock checks and ensuring equipment is available.
Maintaining a professional approach when representing the company.
Building positive relationships with customers.
Learning about the company’s products and services.
Following health and safety procedures when working on-site.
Training
Teaching and learning the skills, knowledge and behaviours within Customer Services
Training provider: THE NVQ TRAINING CENTRE LIMITED
What you come out with
This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.
What they are looking for
- Administrative skills
- Communication skills
- Customer care skills
- Driving License
- Initiative
- IT skills
- Non judgemental
- Patience
- Physical fitness
- Problem solving skills
- Team working
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
Things to consider
Have you considered hours / wage / location?
The employer
We have only the best performing machines from the most select suppliers
We’re independent, so we’re guided by our clients and their requirements
We have unrivalled service speed & quality
We continuously research the industry for innovative products
All of the above are geared towards maximising cash in box earnings by keeping your customers playing. It’s a simple premise our business lives by.
Workplace
- Unit 46, Gravelly Industrial Park, B24 8HZ