Pharmacy Customer Service Apprenticeship
B D HEALTHCARE LTD · 196 Causeway Green Road, B68 8LS
Customer service practitioner (level 2)
Join our team as a Pharmacy Counter Assistant Apprentice! Serve customers, assist with prescriptions, manage stock, and complete on-the-job training to gain a recognised qualification. Develop your skills in a supportive team and start your career in pharmacy and healthcare today.
The work
A Pharmacy Counter Assistant typically handles the following day-to-day duties:
- Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
- Processing Transactions - Handling payments and recording sales accurately
- Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
- Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
- Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
- Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
- Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service
What you come out with
Customer Service Lead.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE English C
- Essential · GCSE Maths C
Pay extras and benefits
20% Staff Bonus.
£16,224 to £25,775.88 a year
The employer
At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.
Workplace
- 196 Causeway Green Road, Oldbury, B68 8LS