Customer Service Specialist Apprenticeship
QUICKLINE COURIERS LIMITED · LIVERPOOL, L24 9HJ
Customer service specialist (level 3)
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.
The work
- Liaise with the Transport Department to ensure new bookings are promptly covered
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
- Always backup any verbal conversations with customers via email including additional charges
Training
- Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer
- Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts
- Participate in bi-weekly 1-1’s completed by line manager
- Report to management and the rest of the team on your assigned customer accounts activity
Training provider: ACCESS FURTHER EDUCATION LIMITED
What you come out with
A recognised qualification:
You’ll receive an industry-recognised certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
What they are looking for
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
The employer
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.
Workplace
- BUSINESS FIRST BLOCK A, 25 GOODLASS ROAD, LIVERPOOL, L24 9HJ