Business Administration Apprentice Level 3

Responsibilities will be introduced progressively. With training and guidance and, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics and supporting agreed client follow-up and promotional activity.

Key Responsibilities:

• Business Administration & Operations
• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates and escalation procedures
• Maintain organised digital records and handle all information carefully and confidentially
• As confidence and competence develop, act as the day-to-day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager
• Track actions, deadlines and outstanding information, following up appropriately and escalating delays or risks promptly
• Refer non-standard pricing, complaints, contractual questions, technical queries and sensitive client matters to the Operations Manager or appropriate colleague
• Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints and responsible use of business systems
• Assist with the organisation and delivery of wider Thrive4Life events
• Provide input and support for Thrive4Life & OFI Social Media content creation

Business Knowledge & Development:

Through the apprenticeship and day-to-day role, you will develop practical experience in:

• Professional telephone, email and client communication
• Organising work, managing priorities and meeting service deadlines
• Business systems, CRM records and responsible information handling
• Training course coordination, trainer liaison and delegate administration
• Quotation, booking, certificate and sales administration
• working independently on routine responsibilities while using appropriate judgement and escalation
• Collecting feedback, reviewing performance and improving administrative processes
• Wider business activity including tenders, complaints procedures, finance handovers and client relationship management

You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data mgmt., and business improvement. You will attend Kingston College for your off the job training. 

What You’ll Gain:

• Real responsibility from day one in a supportive small team
• Skills in administration, experience with Excel, customer relationship manager (CRM) databases, Salesforce, Cliniko, Genie AI - CRM (with built in AI drivers), and other modern outreach tools
• Exposure across the board from finance, sales, marketing, and delivery, giving you well-rounded working business experience. Insight into the fast-paced health, safety, and wellbeing industries
• A nationally recognised apprenticeship qualification
• Strong career prospects in business administration, operations, or data management
• Our apprentices will receive direct, hands-on training from their line managers (the Growth Manager and Data Scientist), as well as ongoing support and mentoring from senior management and other members of the team. Training will be practical, structured, and embedded in daily tasks, ensuring skills are developed in real time
• We will also encourage knowledge-sharing across the business, so the apprentice gains a broad understanding of operations, marketing, events, client care, and data management
• The apprentice will work closely with colleagues in a friendly, supportive team environment where guidance and feedback are always available

• This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator
• The skills gained, including administration, client service, and data management, are valued in all sectors. This foundation prepares candidates for various careers or senior roles

As the successful apprentice, you will need to be comfortable with travel to either site. Your main base will be Esher, Head Office. 8-minute walk from Esher Station (served by South Western Railway). You will also spend some time at the City of London Office based inside the iconic Lloyd’s Building, nearest underground station is Bank Station.