Business Administration Apprentice - Medical

Key Responsibilities:

Front Desk Management

• Welcome patients and visitors, providing a professional and courteous first impression.
• Answer and direct phone calls, manage appointment scheduling, amendments, and cancellations.
• Respond to patient inquiries in person or via telephone, providing information or directing to appropriate services.
• Maintain accurate and confidential patient records.
• Process incoming correspondence, including scanning and attaching documents to patient records.
• Ensure reception area is clean, organized, and presentable.
• Triage and Clinical Support
• Conduct initial assessment of patient needs via telephone or in-person consultations.
• Determine the appropriate level of care, including referral to clinicians or other services.
• Communicate triage decisions to patients and direct them to the correct care pathway.
• Collaborate with clinicians and healthcare staff to ensure timely and appropriate patient care.

Administrative Tasks

• Process referrals to external healthcare services.
• Order repeat prescriptions as required.
• Maintain and update patient records accurately.
• Assist with report preparation and other administrative duties as needed.
• Confidentiality and Professionalism
• Adhere strictly to patient confidentiality protocols.
• Maintain professional appearance and conduct at all times.
• Work collaboratively within the team and support colleagues as required.
• Engage in continuous professional development to enhance skills and knowledge.

Key Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management capabilities.
• Proficiency in electronic health records and healthcare software.
• Knowledge of medical terminology and procedures.
• Ability to prioritize tasks and perform under pressure.
• Empathy and sensitivity when interacting with patients.
• Capable of working independently and collaboratively.
• Previous experience in a healthcare setting is advantageous.
   

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

A full-time permanent role within the company upon successful completion of apprenticeship. 

Parkside Medical Practice is a local NHS general practice located at the Park View Centre in Brownhills, Walsall.