Customer Service Apprentice

• Supporting patients face to face on the front reception desk and over the telephone
• Welcoming patients and visitors, in person in a friendly and helpful manner
• Signposting patients to the right clinician or service
• Provide administrative support
• Entering information into patients records by computer
• Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies
• Participate fully as a team member and attend all mandatory staff training
• Taking responsibility for maintaining own personal development
• Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

• Potential full-time position within the practice

Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.

Able to travel to and from work each day.

Castle Medical Group is a leading GP practice in the heart of North
West Leicestershire. Serving the population of Ashby-de-la-Zouch
and nearby villages, offering friendly and personalised healthcare.
The team delivers high-quality, patient-centered care to individuals
and families.