Level 2 Administration Assistant Apprentice (Salary £16,000)

Main Responsibilities:

• Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records.
• Assist with monitoring email inboxes, responding to routine enquiries and escalating more complex queries to colleagues or supervisors.
• Answer telephone calls professionally, take messages and direct enquiries to the appropriate person.
• Maintain accurate electronic and paper-based filing systems and ensure records are kept up to date.
• Support meetings by preparing papers, taking minutes and distributing notes and actions as required.
• Collect and process learner, delegate and customer feedback and support the production of simple evaluation reports.
• Assist with basic data analysis and reporting, including member engagement, course attendance and feedback summaries.
• Assist colleagues with the preparation, coordination and delivery of conferences, events and presentations.
   

Company Benefits:

• 22 days’ annual leave plus bank holidays.
• Annual leave increases by one day per completed year of service, up to 25 days.
• Supportive team environment and opportunities for professional development.

Administration Assistant Level 2 apprenticeship standard.

Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.

Resolve ASB is a not-for-profit organisation that develops, shares and influences best practice in tackling anti-social behaviour across the UK. Since 1995, Resolve has helped shape policy and practice and is recognised nationally for its specialist expertise. They are a small, friendly team offering a flexible, supportive and collaborative working environment, with a strong commitment to continuous professional development.