Medical Receptionist Apprentice

Medical Reception and Patient Services:

• Welcome and support patients in a friendly, professional manner
• Manage appointments, bookings and patient enquiries by phone and in person
• Support patients with care navigation and access to appropriate services
• Use digital systems such as Accurx to communicate with patients
• Maintain a welcoming, safe and organised reception area
• Handle incoming and outgoing post and correspondence 

Practice Administration:

• Register new patients and maintain accurate patient records
• Process repeat prescription requests in line with practice procedures
• Monitor shared inboxes and respond to or action requests appropriately
• Complete scanning, filing, data entry and document management
• Support the processing of medical records and patient information

Working with the Practice Team:

• Support clinicians and colleagues by directing patient queries and requests appropriately
• Process new patient registrations and proxy access requests
• Enter and update patient information accurately and confidentially
• Work as part of the wider practice team to provide a safe, efficient and patient-centred service
• Support practice targets and quality standards where required

• You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
• You will have a dedicated VQ Mentor and will also be supported internally by your manager
• During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
• The best part? All apprenticeship work will be completed during working hours

The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.

Due to the nature of this business, a high-level of discretion is both expected and essential.

Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.