IT Help Desk Support Specialist Apprentice
BROAD ACCESS SERVICES LTD · Warrington, WA4 4DU
Information communications technician (level 3)
This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues.
The work
- Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint)
- Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
- Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP / DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
- Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched
Training
Information Communications Technician Level 3.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: NOWSKILLS LIMITED
What you come out with
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
What they are looking for
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Things to consider
- Good knowledge and experience with Microsoft Windows 11 and Office 365
- Knowledge of PC hardware and reloading / preparing PC’s
- Basic networking skills
- Good problem-solving skills
- Good communication and writing skills
- Ability to work as part of a team
- Initiative to work on your own
- Passion for IT and Technology
- Thirst for knowledge
The employer
Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.
Workplace
- Limes Lane, Warrington, WA4 4DU