Apprentice IT Engineer

• Answer incoming telephone calls, take accurate messages and direct calls to the appropriate team member.
• Monitor, send and respond to emails in a professional manner.
• Welcome customers to the reception area and provide friendly, professional customer service.
• Book customer equipment into the workshop and maintain accurate job records.
• Assist with diagnosing and repairing computer hardware and software faults.
• Communicate with customers regarding repairs, quotations and technical issues.
• Prepare, configure and test new computers and other IT equipment.
• Assist with stock control, including receiving deliveries, organising inventory and maintaining accurate stock records.
• Help maintain a clean, organised and safe workshop environment.
• Learn to provide first-line technical support to business customers.
• Assist experienced engineers with installations, IT projects and system deployments.
• Attend customer sites occasionally as skills and experience develop.

College attendance one day per week (Wednesday) 9.00am-1.00pm.  In addition to this, approximately 4 hours of self-study and work-based evidence gathering per week will also be required.

Following successful completion of the apprenticeship, there will be an opportunity to progress into a permanent IT Support role within JLA Computer Services. The apprentice will also be supported in developing a specialist career path based on their strengths and interests, such as hardware, Microsoft 365, networking or cybersecurity.

• Auto-enrolment workplace pension through NEST, subject to eligibility.
• Statutory holiday entitlement.
• Ongoing training and professional development.
• Hands-on experience across a wide range of IT technologies and disciplines.
• Clear career progression opportunities, including the potential for a permanent role after successful completion.

JLA Computer Services Ltd is an established IT services provider based in Braintree, Essex, with a team of approximately five employees. We support businesses and home users with managed IT support, computer and laptop repairs, Microsoft 365 solutions, networking, cybersecurity, cloud services, hardware procurement and IT consultancy. We pride ourselves on friendly, professional and reliable support, and on building long-term customer relationships. Apprentices gain broad, hands-on experience while working alongside experienced IT professionals.