IT Support Apprentice
ENABLE ADVISORS LIMITED · Borehamwood, WD6 1AY
Information communications technician (level 3)
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximize the customer's up-time, perform root-cause analysis.
The work
- Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail
- Take ownership of incidents and manage them in a logical and methodical manner
- Taking responsibility for the end-to-end management of incidents in your queue
- Proactively keeping the customer informed of progress
- Accurately log incidents by categorising and prioritising them in line with service operations procedures
- Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
- Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks
We are looking for someone who:
- Has a natural aptitude for troubleshooting and problem-solving
- Embraces continual change and process improvement
- Can express ideas and information clearly and concisely
- Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
- Demonstrates a passion for customers and delivering service excellence
Proactively keeps up to date with technologies supported by Enable, including:
- Firewalls
- Network routing and switching
- Office 365
- Enterprise Mobility & Security including Intune and Azure AD
- Wireless Networking
- Azure
- Active Directory
- Exchange and Exchange Online
- Teams
- SharePoint
- Anti-Virus technologies including Bitdefender
If you think you have what it takes to become part of Team Enable then don't hesitate to apply!
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining Level 3 IT qualifications
- Training schedule has yet to be agreed. Details will be made available at a later date
Training provider: JUST IT TRAINING LIMITED
What you come out with
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- Essential · GCSE English 4/C and above
- Essential · GCSE Math 4/C and above
Things to consider
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: • Holiday: 22 days; holiday rising to 25 days with length of service. • Birthdays: A free day’s holiday on your birthday (or nearest Friday/Monday). • Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. • Training: A tailored training plan including official vendor certifications.
The employer
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals. Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
Workplace
- The Auction House, Glenhaven Avenue, Borehamwood, WD6 1AY