Marketing & Business Support Coordinator - Business Administration Apprentice

• Create and schedule social media posts and marketing content.
• Help deliver campaigns promoting apprenticeships, courses, recruitment opportunities and events.
• Design newsletters, brochures, flyers and other marketing materials using tools such as Canva.
• Support website updates and gather learner success stories, employer case studies and testimonials.
• Monitor social media engagement and help prepare marketing reports.
• Act as a first point of contact for learners, employers and other customers, responding to telephone, email and online enquiries and referring these to colleagues where appropriate.
• Record and update customer enquiries and marketing leads, following up outstanding actions where required.
• Support learner onboarding by checking that eligibility and compliance documents are complete, referring queries or missing information to the appropriate colleague.
• Update CRM, MIS and other relevant business systems, helping keep learner and employer records accurate and ready for audit.
• Prepare documents, presentations, spreadsheets and professional communications for learners, employers and colleagues.
• Arrange meetings, inductions and learner reviews, prepare agendas, take notes and follow up agreed actions where required.
• Support course and event administration, including bookings, joining instructions, attendance records and follow-up communications.
• Complete data entry, filing, scanning and document management, maintaining organised digital records and handling information securely.
• Work with colleagues on business projects and suggest ways to improve marketing, administration and customer communication processes.

You will work towards the Level 3 Business Administrator Apprenticeship, with training taking place primarily at Dynamo Training’s Hayle office and learning applied to real workplace tasks.

You will receive dedicated, paid off-the-job learning time during your normal working hours. This will include online learning, workshops, assignments and e-portfolio development, supported by your training provider. The frequency and schedule of training will be agreed with the provider.

Regular progress reviews with your training provider and line manager will help you stay on track. You will also benefit from mentoring, shadowing and day-to-day coaching from experienced colleagues.

Successful completion of the apprenticeship may lead to:

• A permanent role within Dynamo Training
• Progression to higher-level apprenticeships
• Development opportunities in administration, compliance, marketing, or training delivery

Passing a Disclosure and Barring Service (DBS) check

Dynamo Training is committed to delivering high-quality training programmes that support learners to develop the skills, knowledge, and behaviours required to progress in their careers.

We work closely with employers and learners to ensure our provision is compliant, responsive, and focused on positive outcomes, maintaining high standards in line with DfE funding rules and Ofsted expectations.