Operations Coordinator - Business Administrator Apprenticeship

• Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly.
• Conduct billing admin such as first bill checks and dealing with billing queries.
• Complete any 3rd party Lease tasks, such as obtaining Certificates of Acceptance, purchase orders, creating invoices and any other adhoc tasks relating to obtaining funding.
• Taking ownership of reports and ensuring they are delivered to the Senior Leadership Team accordingly
• Complete credit control tasks for the business across all departments.
• Work closely with consultants and project coordinators, to ensure that deals are moved out of passed back to sales.
• Work with customers, internal and external, to resolve issues and ensure they have a positive experience when dealing with us.
• Provide cover to other areas in operations departments where needed.
• Work on special projects as designed from time to time.
• Conduct re-costs on deal where applicable and ensure reports are kept up to date.
• You may also be required to undertake other duties as the company may from time to time reasonably require.

This list is not extensive.

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

• You will receive training on the telecoms industry and, once confident in certain aspects, will undergo technical accreditation training to get a full understanding and qualification of the systems and partners with which we work alongside.
•  Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
• The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication department (help desk, project managers, etc).