Customer Service Apprentice
OAKLAND INTERNATIONAL LIMITED · Redditch, B98 9DB
Customer service practitioner (level 2)
A Customer Service Apprentice provides support to customers while developing the skills, knowledge, and behaviours needed for a career in customer service. Working alongside experienced colleagues, the apprentice learns how to deliver excellent customer experiences, resolve enquiries, and build positive relationships with customers.
The work
- Respond to customer enquiries by phone, email and face to face.
- Provide accurate information about products, services and processes.
- Assist in resolving customer issues and complaints professionally.
- Process customer requests, orders and records accurately.
- Maintain customer databases and administrative records.
- Work collaboratively with colleagues across different departments.
- Develop communication, problem-solving and organisational skills.
- Follow company procedures, policies and service standards.
- Complete apprenticeships training and coursework alongside practical work experience.
What you come out with
A Customer Service Apprenticeship is an excellent starting point for a long-term career within the business. Following successful
completion of the apprenticeship, employees who demonstrate commitment. strong performance, and a positive attitude may
have opportunities to progress into a variety of roles, including:
- Customer Service Advisor
- Senior Customer Service Advisor
- Customer Service Coordinator
- Customer Service Team Leader
- Customer Service Manager
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE Maths and English 4
The employer
Oakland International is a multi-award-winning, family-owned business operating across the UK and Ireland, specialising in temperature-controlled logistics UK and integrated food logistics UK solutions.
Workplace
- Seafield Lane, Beoley, Redditch, Worcestershire, B98 9DB