Operations Administrator Apprentice
CALL SYSTEMS TECHNOLOGY LTD · ELSTREE, WD6 3SJ
Business administrator (level 3)
The Operations Administrator provides strong administrative support to ensure smooth office operations, accurate documentation, and effective coordination across teams. This role focuses primarily on administration, client account support, and supporting the Operations team with day-to-day business coordination.
The work
- Provide day-to-day administrative support to the Operations Manager and team and wider business
- Maintain databases, spreadsheets and details on the CRM system with high accuracy.
- Generate sales returns, quotes and sales orders, and deal with email orders and enquiries.
- Make calls to stakeholders, both internal and external (clients, suppliers) to check progress of equipment or parts.
- Booking in and processing returned equipment, and ensuring credits are processed.
- Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information to service customer requirements.
- Review all installation delivery notes to completion, highlighting any further actions required.
- Gain an understanding of, and provide administrative support for, ISO accreditation and sustainability requirements
- Maintain accurate digital/physical filing systems, including version control for key documents
- Support onboarding administration (forms, access requests, document packs, checklists)
- Ad hoc administrative tasks to assist the Operations Manager as may be required
Training
An apprenticeship includes regular training. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
College or training organisation
ISALES ACADEMY LIMITED.
Your training course
Business administrator.
Equal to Level 3 (A level).
Training provider: ISALES ACADEMY LIMITED
What you come out with
Further opportunities within the business.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
Things to consider
Must live within a reasonable commute to the office in Elstree, Hertfordshire.
The employer
Call Systems Technology (CST) leads in wireless communication technology and critical alert software solutions. We provide paging systems, two-way radios, critical alarms, call button solutions and our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & resorts and restaurants to global investment banks, entertainment venues and sports stadiums.
Workplace
- UNIT 240, CENTENNIAL PARK CENTENNIAL A, ELSTREE, BOREHAMWOOD, WD6 3SJ