Level 3 · AdvancedBusiness and administration
Business Administration Apprentice
VIZION NETWORK LIMITED · Wellingborough, NN8 1LD
Business administrator (level 3)
To provide professional office duties to the Line Manager and Operations Manager. The Apprentice is responsible for dealing with day-to-day office duties.
The work
- General administration
- Welcoming visitors and liaising with clients
- To deal with stationary orders
- Sending out and responding to emails
- Update spreadsheets when necessary
- Data entry tasks
- Scheduling and setting up meeting rooms
- Preparing refreshments
- Ensure office and meeting rooms are kept presentable
- Complete deliveries and pick ups as directed
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
- To ensure the accurate and detailed recording of all information by utilising our management systems to provide comprehensive audit trails
- Monitor personal and general inboxes and action emails within a timely manner
- Assist with any reporting requested for analysis and management of the department/region/client
- Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within service level agreements
- To progress customer claims within the company’s management system ensuring they are actioned within internally agreed service level agreements
- Ensure daily tasks are managed within agreed service level agreements
- Commitment to providing a first-class service to customers and repairers
- Any other duties that you may be asked to carry out by the senior management team
Training
1 day of training each month. This will take place at Northampton College.
Training provider: NORTHAMPTON COLLEGE
What you come out with
To be discussed with employer.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
The employer
Vizion manages and repairs all makes and types of vehicles with a strong network of the UK's finest repairers, utilising bespoke digital systems that support and guide the customer along the entire claims journey. Reducing time and effort by utilising digital automation; from the initiation of the claim, validation, deployment, progression, handling, feedback and beyond.
Workplace
- Wellington House, The Embankment, Wellingborough, NN8 1LD