Apprentice Dental Receptionist

You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Key duties may include:

Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey.

Provided by Tempdent:

Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support

Possibility of a full time role after the completion of the Apprenticeship and progression within the practice such as Treatment Coordinator, Senior Receptionist or Practice Manager.

If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.

Elm Villa is a practice committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.