Customer Service Apprenticeship
CARRINGTONS LAW LIMITED · NOTTINGHAM, NG2 2JR
Customer service practitioner (level 2)
Providing reception and general administrative / clerical assistance
to busy solicitors. For the right person, there is the opportunity to
secure full-time employment and progress to higher level
qualifications.
The work
This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including:
- Answering the telephone
- Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
- Supporting callers with initial basic enquiries
- Greeting visitors to the office
- Scanning, copying, faxing, and filing
- Providing clerical and administrative back up for the administrative and legal teams
- Franking mail
The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions, making sure all the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.
Training
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace.
Training provider: ACCESS TRAINING (EAST MIDLANDS) LTD
What you come out with
For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Timekeeping
- Reliability
- Listening
Qualifications
- Essential · GCSE English 4 - 9
- Essential · GCSE Maths 4 - 9
The employer
Carrington’s Solicitors are a committed and dedicated Legal Aid
Practice driven to achieve positive results in every case. That
commitment extends across all matters of Criminal Defence and
Prison Law. Carrington’s are the largest provider of Prison Law
advice in England and Wales. We are Members of the Association
of Prison Lawyers and Howard League for Penal Reform.
Workplace
- 1 ARKWRIGHT STREET, NOTTINGHAM, NG2 2JR