2027 Service Delivery Manager Apprentice - Templecombe

About the Role

Services teams all around Thales UK are responsible for the deployment and delivery of services to our customers.  The Services job family has people working in many different roles pursuing outstanding outcomes for our customers, from Service Delivery Managers, Product Support Engineers, and Spares & Repairs coordinators, who are all collectively focused on outstanding Service Delivery.

Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers.  This service delivery ranges from spares and repairs to the provision/availability of a capability.

The SDM plays a vital role in creating and maintaining customer relationships.  The SDM acts as the link between the customer and the UK Services operational delivery teams.  It is the mission of the SDM to always strive to exceed expectations and delight our customers.

Customer relationship management is key to service success to ensure we pre-empt customer needs and offer solutions that add value.

What You Will Learn

As a Service Delivery Manager Apprentice, you will develop key skills and experience in the following:

• Integrated Logistic/Product Support Engineering Management
• Customer Relationship Management
• Operational Strategy
• Project Management & Business Finance
• Digital Operations
• Leadership
• Communication & Collaboration
• Problem-Solving & Decision Making
• Commercial Awareness

Apprenticeship Programme  

You will study towards the Level 4 Associate Project Manager Apprenticeship with the Apprentice Academy.

The programme is delivered through a virtual learning model, combining:

• Live virtual lectures
• 1-2-1 coaching calls
• Online learning resources
• Self-directed learning activities

Throughout the programme, you will combine study with practical workplace experience, developing both academic knowledge and professional skills.

• Secure a permanent role from day one at the start of your apprenticeship

To be considered for this position, you must have the permanent right to work in the UK and be able to successfully complete and maintain UK Government security checks, including Baseline Personnel Security Standard (BPSS) screening and Security Clearance (SC), which is a government background check, before starting employment.

To be eligible for SC clearance, you will typically need to have lived in the UK continuously for the last five years. As part of the vetting process, you will be asked to provide evidence of your identity, right to work in the UK, any time spent overseas during the last five years, and your employment and/or education history. 

In addition, this role supports a UK Eyes Only programme and is therefore subject to government-mandated nationality restrictions. To satisfy the security clearance requirements for access to highly sensitive information, applicants must have been British citizens from birth and must not hold any other nationality. This requirement is determined by the UK Government and is a condition of programme access rather than an employment preference.

For further details of the evidence required to apply for security clearance please follow this link - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels

• Holiday entitlement of 201 hours a year (plus a company day and bank holidays)
• Contributory Company Pension
• Health Care Cash Plan
• Hybrid/flexible working options
• Employee assistance programme
• Learning and development support
• Employee discounts and wellbeing initiatives
• Life Cover
• 80 Hours Volunteering per year (first two years)

Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.