IT SUPPORT APPRENTICE
TDM GROUP LTD · London, NW6 1SB
Information communications technician (level 3)
We are an IT Services company, specialising in Hosting, Outsourcing and Consultancy Services. We are looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd line IT Support, to join our fantastic team to help us deliver projects and provide support to clients both over the phone and face-to-face.
The work
Duties and Responsibilities:
- Configuration - all aspects of desktop / server hardware installation and builds, delivery to customer environment
- Working in data centres to install new rack, servers, storage and network devices
- Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
- Resolving first-line user support requests onsite and over the phone
- Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
- You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
- Long journey times may also be involved
- Work as part of a team to deliver a project
Requirement:
- At least 1-2 years' experience in a 1st Line, client-facing support role
- IT graduate with a minimum 2:2 IT degree
- Minimum of MCP, MCITP, A+ and CCENT
- Good Hardware Knowledge - PC's, Laptops, Servers and Printers
- Preferred knowledge - Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
- Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
- Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
- Data Centre Experience recommended
- CCNA would be beneficial
Personal Qualities:
It is expected that you will possess all of the following key attributes:
- Effective team player
- Good communication skills, both verbally and written
- Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
- Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities
Training
As part of the Level 3 IT Support Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.
Training provider: JUST IT TRAINING LIMITED
What you come out with
Potential full-time position for the right candidate after completion of the apprenticeship.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- Essential · GCSE English 4/C and above
- Essential · GCSE Math 4/C and above
The employer
TDM Group, a Managed Business IT Services Provider company with over 25 years of experience, excels at integrating technical expertise with business acumen. Our holistic M-BiTS drives innovation and aims to establish us as the leading business-focused IT partner. We are dedicated to empowering our partners through a committed team that strives for excellence. By transcending conventional IT service provisions, we utilise technology as a significant business enabler. Whether upgrading existing systems or exploring new technologies, we prioritise the human element, recognising its crucial role in driving value.
Workplace
- Haskell House, 152 West End Lane, London, NW6 1SB