Level 4 · HigherLegal, finance and accounting
Customer Service Advisor Apprentice (NFU Mutual Buckinghamshire)
J BLOOMER H LANFORD , MARK WHEELER, MARK RYDER. · Buckingham, MK18 1JD
Insurance professional (level 4)
Work with customers over the phone and by email to offer insurance solutions varying business and personal needs.
The work
- Processing midterm adjustments and changes to client records and policies ensuring the highest possible levels of customer service
- Probing for gaps in cover that could leave a client open to a claim and making relevant recommendations to ensure that they are fully protected
- Generating leads and new business through consistent cross selling and customer service
- Meeting all monthly, quarterly and annual KPIs and targets
Training
- Insurance Professional Level 4
- CII Dip in Insurance - through the apprenticeship, delivered by Davies remotely
- Licenced in NFU Mutual Products
- Training will be office based through our inhouse learning portal
- Could be either once a week or block
Training provider: DAVIES LEARNING SOLUTIONS LIMITED
What you come out with
Permanent member of the team.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential · GCSE English 4/C or above
- Essential · GCSE Maths 4/C or above
Things to consider
DBS basic check.
Pay extras and benefits
- Growth opportunities
- Wellness programmes
- Company perks
- Regular social events
£16,640 to £26,436.80 a year
The employer
Insurance & Finance
Workplaces
- The Creamery, Brackley Road, Buckingham, MK18 1JD
- Lake House, Chilton Business Centre, Chilton, Aylesbury, HP18 9LS