Business Support Apprentice

The postholder will provide the practical execution and follow through needed to keep the business moving. They'll maintain trackers and records, gather information, coordinate actions across teams, chase agreed deadlines and help turn decisions into completed activity.

• Support the effective day-to-day running of the Leeds office
• Act as a first point of contact for routine office and facilities queries
• Liaise with cleaners, confidential waste providers, maintenance contractors and other suppliers
• Arrange routine repairs and maintenance, escalating higher cost or significant issues appropriately
• Maintain office supplies and ensure essential items are available
• Maintain accurate supplier contact information 
• Support routine office health and safety and facilities admin
• Follow up outstanding facilities actions
• Support practical people and recruitment administration
• Coordinate onboarding arrangements
• Support recruitment logistics including interview scheduling, room or online meeting arrangements, candidate communications and document collation
• Route routine staff queries to the appropriate manager
• Coordinate practical offboarding actions such as equipment return, access changes and administrative checklists
• Support managers with agreed people related administration and information gathering
• Handle any employee information accessed through the role with confidentiality and discretion
• Maintain the central business calendar
• Coordinate the practical organisation of leadership, operational and external meetings
• Prepare or collate meeting papers, updates and supporting information
• Maintain agreed business trackers, registers and action logs
• Follow up agreed actions and information requests across teams
• Maintain organised electronic filing and document management systems
• Support administration relating to contracts, tenders, funding applications, mobilisation activity and priority business project
• Ensure routine business support requests and agreed actions are progressed to completion
• Log incoming complaints accurately and promptly
• Ensure complaints are routed to the appropriate owner for investigation or response
• Gather records, arrange communications and provide administrative support for complaint investigation and resolution where appropriate
• Identify overdue complaint actions and escalate
• Maintain professional and confidential communication
• Maintain records relating to key suppliers and contractors
• Coordinate routine appointments and visits
• Follow up incomplete work
• Maintain relevant documentation, invoices and service information
• Escalate issues relating to supplier performance, significant expenditure or risk
• Support periodic review of subscriptions and suppliers.
• Maintain a central register of policies and review dates
• Ensure current versions of key documents are stored and accessible
• Coordinate requests for document updates from responsible owners
• Support distribution of updated policies and organisational information
• Maintain evidence of agreed routine compliance activities
• Identify approaching deadlines and remind responsible colleagues in advance
• Coordinate recurring internal and external meetings
• Maintain meeting action logs
• Support events, webinars, training and other business activities 
• Attend meetings and record minutes, decisions and actions where appropriate, including confidential meetings where authorised, maintaining strict confidentiality and appropriate document access at all times

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• Off-the-job training will follow the time allocations outlined in the Occupational Standard

A potential full time role in the business.

Chatterbug is an innovative social enterprise providing high-quality, evidence-based Speech and Language Therapy services across the UK. Our mission is to create a positive and lasting impact for children, young people, families and communities, regardless of background.

We invest in our people, services and community. Our team combines clinical expertise with practical tools, strong partnerships and a commitment to improving access to support for people with speech, language and communication needs (SLCN).