Parts administration Apprentice

Key Responsibilities

Parts & service dept general administration duties

• Manage stock control: Assist with receiving, checking, and logging incoming parts deliveries into the workshop DMS system
• Order components: Research and place orders for vehicle parts required by workshop technicians or retail clients
• Pre-pick workshop jobs: Gather and set aside necessary parts before scheduled repair work begins to maximise mechanic efficiency
• Organise the storeroom: Maintain a clean, accurately labelled, and safe parts storage environment

Service & Workshop Support

• Process job cards: Open, update, and close workshop repair orders with accurate labour times and part descriptions
• Handle billing: Assist with raising customer invoices, taking payments, and processing internal parts transactions
• Coordinate documentation:  filing and invoice processing

Customer Experience & Communication

• First point of contact: Answer phone calls, respond to emails
• Provide basic quotes: Guide customers on simple parts enquiries and service pricing under senior supervision.

• This is a remote apprenticeship delivered in the workplace, 6 hours per week will be given to complete off the job training
• Functional skills Maths and English delivered within a college environment (if appropriate)

• Progression to Parts advisor and / or Service administrator

• Car, LGV, HGV and trailer service repair and maintenance