IT Support Apprentice
VIRTUAL I T LTD · Dunstable, LU6 3HS
Information communications technician (level 3)
Our intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field.
The work
Months 1 to 8:
- The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
- You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
- You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
- The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
- You will report directly to the 1st Line Team Leader who works within the Customer Operations group
- You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
- You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
- Strong customer care and client facing skills
- Good verbal and written communications skills
- Excellent telephone manner
- Organised, focused and rigorous
- Proven problem solving skills
- Able to work in a team environment
- Must have desire and ability to develop new skills on the job
- Strong team focus and ability to work with and without direct supervision
Attitude:
- Mature attitude in a professional environment
- Desire to be a team player
- Looking for challenges and solutions
- Promotes Customer Service
- ‘Can do’ attitude
- Sense of humour
Technical Skills - An awareness of:
- IT Hardware
- Windows Operating systems
- Microsoft 365
Training
- Level 3 Information Communications Technician Apprenticeship Standard
- You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Training provider: JUST IT TRAINING LIMITED
What you come out with
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Can-do attitude
- IT Hardware
- Windows Operating Systems
- Microsoft 365
Qualifications
- Essential · GCSE English Grade C/4 +
- Essential · GCSE Maths Grade C/4 +
The employer
Virtual IT is looking for an apprentice eager to establish a career in IT Support in our education division, JSPC. To complement the Information Communications Technician apprenticeship standard, Virtual IT will provide vocational experience learning and contributing to the customer experience via our remote support helpdesk based in Lancing and via our deskside support commitments in the field where you will be mentored by our Field Engineers. Our customer base is comprised of approximately 300 schools throughout West Sussex. In terms of the technology stacks you will be exposed to, this will include desktop and mobile devices running Windows Desktop and Chrome OS in traditional on-premise infrastructures running virtualised Windows Server environments through to full cloud solutions that leverage the Microsoft 365 suite. You will gain experience in a number of backup solutions, and networking (physical and wireless) technologies. They are one of the pre-eminent Managed Services Provider in the South of England supporting over 10,000 users for their IT and security, delivering a broad range of cloud, hybrid cloud, cyber security, vulnerability testing, and support solutions, bringing together the best technology sets to address their client’s ever-changing requirements.
Workplace
- 8, Kensworth Gate 200-204, High Street South, Dunstable, Bedfordshire, LU6 3HS