Level 3 · AdvancedBusiness and administration
Administration & Customer Service Apprentice
COLORMARKET UK LTD · GREEN LANE, WS2 8LF
Business administrator (level 3)
Colormarket are a company that specialises in paint,surface coatings and wood finishing solutions located in Walsall, West Midlands.
They are looking for an Administration/Customer Service Apprentice to support the team with general administration duties.
The work
- Support with general administration / office operations as required
- Answering telephone calls and handling basic customer service queries
- Book transport and collections with couriers
- Create purchase orders when required
- Matching Delivery notes to purchase orders and flag discrepancies
- Match supplier invoices to purchase orders
- Support accounts admin tasks
- Data Entry
- Invoice Checks
- Maintain daily admin workflow and task lists
- Update SOP documents under supervision
- Cash up till every evening and complete end-of-day reconciliation
- Provide polite, professional customer service
- Handle enquiries via phone and emails
- Communicate clearly regarding orders,stock availability and delivery times
- Escalate complex issues to the Operations Lead
- Coordinate with warehouse staff regarding orders and dispatch
- Assist with stock queries and product information
Training
- On-site training
- No college day release
- Coach visits on-site
- Coach visits every month
Training provider: STAFF SELECT LTD
What you come out with
- Upon successful completion of the Apprenticeship, the candidate may progress into a full-time Admin & Customer Service role
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- communication
- Writing Skills
Qualifications
- Essential · GCSE Maths and English GCSE - grade 4 or above
The employer
Colormarket UK Ltd are a private company based in Walsall that specialise in surface coatings, paint mixing and architectural/wood finishings
Workplace
- UNIT 6, BIRCHILLS FACTORY ESTATE, GREEN LANE, WALSALL, WS2 8LF