Station Garage Škoda Horsham Sales Executive Apprenticeship

Every day is different within the Sales department. As a Sales Executive apprentice, some of your duties will include:

• Answering customers' eMobility queries and concerns and redirecting more complex questions to a relevant person
• Explaining the benefits of and motivation for investing in eMobility from the perspective of customers
• Offering a suitable electrified vehicle based on the customer needs
• Explain customer related information about the main components of an EV in an easy-to-understand way
• Provide consultations to customers on EV batteries and battery charging
• Explain, consult and sell battery charging at home via wallboxes prior car delivery
• Using the dealership internal systems and ordering system utilised in their relevant market
• Explain to customers vehicle production and delivery timeline for each ordered vehicle to the customer
• Provide a customer-oriented product experience and explain to a customer the full financial impact and benefits of owning and using a car
• Negotiate with customers during the sale of a vehicle
• Drawing up a new vehicle offers including, e.g. insurance, financing, trade-in, accessories, date of delivery for a vehicle ordered from the factory
• Collaborating and communicating with the wider team including workshop and management to deliver an amazing customer experience

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic vehicles. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Sales Executive.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training will be delivered using a combination of virtual classroom, remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

Qualifications Received:

On successful completion of the 18-month apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

• Customer Service Specialist Level 3
• Brand specific certifications  

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. 

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. 

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.