Business Administration Apprenticeship

• Respond to telephone and email enquiries in a professional and helpful manner
• Create, update and maintain accurate customer, supplier and business records
• Prepare documents, reports, meeting notes and general correspondence
• Arrange appointments and meetings, manage shared diaries and support team schedules
• Support colleagues with customer service, stock, projects and general office duties
• Use Microsoft 365 and internal systems to organise information and monitor actions
• Create posts for our social media channels
• Take part in training, reviews and off-the-job learning towards the apprenticeship

Business Administrator Level 3.

Off-the-job training will follow the time allocations outlined in the occupational standard.

80% of the apprenticeship is working with the employer and 20% is 'off the job' training which includes attending Leicester College, Freemen's Park Campus, one day every two weeks.

Successful completion could lead to a permanent role such as Office Administrator, Customer Service Administrator or Sales Support Administrator.

This is an office-based role involving regular computer and telephone work. The apprentice must be able to travel reliably to the Leicester workplace. Employment is subject to satisfactory eligibility-to-work and pre-employment checks. Duties may develop as the apprentice gains confidence and competence. 

The successful applicant will work closely with colleagues across the business and will be encouraged to suggest improvements to administrative processes. Full role-specific training will be provided. Applicants should demonstrate genuine interest in administration, customer service and developing a long-term career.

As part of the application process, candidates may be required to complete an English assessment, which will be emailed to the email address showing on the application form.

20 days’ paid annual leave per year, plus bank holidays.

Founded in 2003, Kazzoo provides flexible IT support and technology solutions to small and medium-sized businesses across Leicestershire and the East Midlands. The team acts as an outsourced IT department or complements clients’ existing teams, combining responsive day-to-day support with practical, knowledgeable advice. Kazzoo focuses on long-term client relationships and straightforward IT support without jargon.

This is an excellent opportunity to begin a career in business administration while gaining a nationally recognised Level 3 apprenticeship. You will learn from experienced colleagues, take responsibility for varied office tasks and develop transferable skills in communication, organisation, customer service and digital administration

The apprentice will complete the Business Administrator Level 3 apprenticeship standard. Training will mostly be delivered onsite at Kazzoo and also by Leicester College through a combination of workplace learning, regular teaching sessions and independent study. The programme will develop the knowledge, skills and behaviours needed for the role, including communication, use of IT, record keeping, project support, stakeholder management and business processes. On successful completion of the programme and end-point assessment, the apprentice will achieve the Level 3 Business Administrator apprenticeship standard.