Business Administrator Apprentice

Croftland’s Care Home, part of the Croft Care Group, a specialist care company, are seeking to appoint a hardworking and reliable apprentice to join our growing team. Good admin and communication skills are desirable.

The successful applicant will have a confident personality and the ability to juggle a range of tasks in a very busy environment.

This role will include full administration support to the Care Manager and team across all areas of the business, with the aim to develop and have more responsibility during your apprenticeship.

The role, after training, will include some of the following:

Administration- Care Workers:

• Distribution of daily/weekly rotas to Care Workers
• Distribution and collation of all relevant paperwork to and from Care Workers
• Liaise between Care Workers and service users
• Monitor holiday and sickness of all Care Workers
• Take incoming calls and queries and deal with accordingly

Administration – Service Users:

• To set up, update and end service users records / files
• To liaise with Social Services and other third parties involved with service users care plans

Administration - General:

• To deal with all incoming telephone calls and queries and deal with accordingly
• To provide internal/external clients and service users with data as required
• To provide full administration support and deal with enquiries for the Care Manager and Team
• Monitoring of stationery, supplies, and petty cash
• General typing, filing and photocopying duties as required
• Producing monthly newsletter
• To undertake all responsibilities according to the policies and procedures of the company
• To attend any training sessions as required to support you in your role
• To respect the confidential and sensitive nature of the work
• To maintain good working relationships with all members of staff in the company

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills maths and English if equivalents are not already achieved
• You will also develop the skills, knowledge and behaviours required to work within an office environment
• This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
• You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
• Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
• All evidence will be logged to your electronic portfolio

• Upon completion of the apprenticeship, for the right applicant, there will be the opportunity to progress to a permanent position

This post is subject to a satisfactory DBS check. Location- are you able to travel there daily? Due to the nature of the business, you may be required to have a Covid Vaccine to work.