Digital Customer Relations Apprentice

The Digital Customer Relations Apprentice will support the administration and customer service team to deliver excellent service to the public, clients and students, prospective clients and students, the media and other businesses across email, WhatsApp, telephone, social media and face-to-face interactions.

Key duties include:

• Handling dissatisfied customers in an empathetic and solutions-focused manner
• Maintaining student and customer records
• Processing bookings, orders and payments; running student and customer audits
• Filing and general office duties; and supporting the planning and delivery of Mac Nutrition Collective and Martin MacDonald events, including researching and purchasing merchandise, processing event bookings/orders, and researching and liaising with venues

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive off-the-job training during this apprenticeship which is included in your weekly working hours

14-month apprenticeship with a view to hire on a full-time permanent basis. The job specification states there is significant scope for career progression and encourages the successful candidate to develop the role and make it their own.

• Fully funded Level 3 Customer Service Specialist apprenticeship; specialist apprenticeship training
• Career progression opportunities

The Mac-Nutrition Collective is a syndicate of companies working to
promote and further evidence-based nutrition through education,
mentoring and consultancy. The organisation supports clients,
students and professionals across its education, mentoring,
consultancy and events activities.