Office Administrator Apprentice

• First Point of Contact: Act as the primary contact for general phone and email enquiries, delivering a professional initial impression and routing queries or signposting service users to the appropriate support
• Stakeholder Support & Complaints: Respond to stakeholder queries, troubleshoot routine issues, and administer complaints promptly in line with EUK's Complaints Procedure
• Office & Equipment Management: Maintain office supplies, ensure office equipment remains fully operational, and manage the purchasing, provision, and tracking of equipment for staff and new starters
• Post & Deliveries: Handle incoming and outgoing post, including arranging couriers as required
• Compliance & Data Security: Ensure adherence to office policies and procedures, including Health & Safety guidelines and the secure disposal of confidential waste
• General Administration: Assist EUK teams with core administrative tasks, including document filing, scanning, and maintaining up-to-date contact dMeeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
• Meeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required
• HR Administrative Support: Assist the HR team with onboarding tasks, including gathering details from new starters and updating internal systems

• Business Administration Level 3
• Functional Skills maths/English if required
• Training to be delivered within the working environment
• Online portfolio 

Completing your apprenticeship provides a strong foundation for a career in the charity sector or wider corporate world, opening paths to a permanent Office Administrator role at Emmaus UK or future progression into administrative, executive support, or customer service roles across various sectors.

Emmaus is a movement of charities that empowers people to overcome homelessness. We provide the foundation of a home and a life-changing package of tailored support.  We equip people with valuable skills, training and work experience to achieve their goals. Working together, we’re ending homelessness one person at a time.