Level 3 IT Solutions Technician Apprenticeship Opportunity
WORKFORCE TRAINING & DEVELOPMENT LTD · Bracknell, RG12 9BG
IT solutions technician (level 3)
This is a fantastic opportunity to work for an employer of choice!
With a good level of IT and computer knowledge you will be building quality bespoke computer servers, basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual).
The work
Key responsibilities:
- To install and configure basic hardware system components, networks and devices (including servers, end-user computers, and mobile devices, whether physical or virtual) as required
- To take responsibility for the building, testing, and shipping of ‘build to order’ computer servers that comply with UK standards
- To develop technical IT skills to access remote systems, change system or application settings, system administration, setting up and upgrading components (infrastructure)
- To work at any stage of the hardware solution lifecycle from data removal, component testing, building, system updating and testing
- To diagnose and understand client (sales) requirements and problems with specifications using sound analytical and problem-solving skills such as identifying compatibility issues and recommending alternative solutions
- To comply with company ISO procedures, stock procedures, organisational polices, standards, legislation, security requirements, professional ethics, privacy, and confidentiality, and understands escalation policies
- To create and maintain documentation in line with Company processes
- To operate securely across all their areas of responsibility
- To be responsible for tidiness and efficiency of work area. This includes personal and warehouse areas
- To gain knowledge of booking in/out engineer processes
- To comply with UK quality control standards
This is not intended to be an exhaustive or definitive list, you may be required to carry out other duties as required.
Training
The training will take place from the workplace premises, online, and with a dedicated tutor who will guide you throughout your apprenticeship journey hosting regular online sessions (once a month min) for tutoring and support purposes.
Workforce Training and Development will be delivering this apprenticeship as the training provider, and with this apprenticeship you will follow a fully supported training programme.
Training provider: WORKFORCE TRAINING & DEVELOPMENT LTD
What you come out with
After the apprenticeship has successfully completed, there could be an opportunity to be employed for the company on a permanent basis, preferably long-term.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Computer Knowledge
- Positive attitude
- Punctuality
Qualifications
- Desired · GCSE English 9-4
- Desired · GCSE Maths 9-4
Things to consider
The successful candidate may be asked to work overtime and attend meetings when required.
The employer
WTD are working with a reputable employer to recruit an apprentice for this position.
Workplace
- Astro House, 2 Brants Bridge, Bracknell, RG12 9BG