Lettings Administrator Apprentice

• Office Administration: Greeting visitors, answering enquiries, handling telephone calls and emails, and providing general administrative support to managers and directors
• Property Inspections: Assisting with property inspections, check-outs, and inventories to ensure properties are maintained to the required standards
• Inspection Scheduling: Arranging property inspections by contacting tenants via letters, emails, and other appropriate communication methods
• Viewings and Applicants: Booking property viewings, registering prospective tenants on the company’s CRM system, and communicating with applicants by telephone and email
• Repairs and Maintenance: Coordinating repairs by liaising with landlords, tenants, contractors, and other relevant parties to arrange appointments and access to properties
• Utility Management: Communicating with utility companies regarding vacant property bills and arranging meter top-ups where required
• Key Management: Recording keys in and out, maintaining accurate key records, and registering new sets of keys on the system
• Communication and Record Keeping: Liaising professionally with landlords, tenants, contractors, and other clients, ensuring all information is recorded accurately on the company’s CRM system
• Document Management: Maintaining an organised and accurate filing system for property documentation and office records
• Office Support: Assisting with the procurement of essential office supplies and supporting other lettings team members and internal departments when required
• Compliance and Health & Safety: Following company procedures and maintaining appropriate health and safety standards, with an understanding of the importance of property legislation and regulatory compliance
• Additional Duties: Supporting the wider team with other reasonable administrative tasks and completing any training courses required by the company

The Level 3 Apprenticeship in Business Administration includes:

• Level 3 Apprenticeship in Business Administration
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.

This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Must have a full, valid UK driving licence and the ability to drive.

MRC Estate & Lettings Agents is a well-established, independent estate and letting agency with over 30 years of experience in the property industry. They have built a strong reputation for providing a professional, friendly, and reliable service to landlords, tenants, buyers, and sellers. Specialising in residential lettings, property management, maintenance, and repairs, the team is committed to making the property process as smooth and stress-free as possible. This is an excellent opportunity for someone looking to develop their administrative, customer service, and property management skills while working towards a recognised apprenticeship qualification. Full training and ongoing support will be provided by experienced managers, directors, and the Compliance Manager.