Ocean Freight Operations Apprentice
DHL GLOBAL FORWARDING (UK) LIMITED · Trafford Park, M17 1QA
International freight forwarding specialist (level 3)
As an Ocean Freight Operations Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Ocean. This can include Exporting and Importing Goods from and to the UK and the World.
The work
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Liaise directly with DGF departments on shipment planning and coordination
- Liaise directly with overseas offices on shipment planning and coordination
- Manage allocated customers against agreed Standard Operating Procedure
- Use Cargo Wise to create, manage and maintain shipments
- Carry out any other duties as required
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
- Contribute to the First Choice continuous improvement program
Training
- On the job training delivered by the employer
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
- Allocation of an apprenticeship delivery coach who will carry out regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 6 hours off the job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps
Internal systems training will be provided by the employer.
Training provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
What you come out with
The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
Qualifications
- Essential · GCSE English Minimum Grade C or 4
- Essential · GCSE Maths Minimum Grade C or 4
Things to consider
For this apprenticeship the employer needs a full previous 5-year education and / or work status from the applicant. If for any reason you have gaps in the previous 5-years, please add some detail as to why that is and what you were doing in that period.
Pay extras and benefits
- 25 days of annual leave + bank holidays
- Pension scheme which includes life assurance
- Access competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
£15,600 a year
The employer
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.
Workplace
- Princemead Place Trafford Park Manchester, Mosley Road, Trafford Park, M17 1QA