Apprentice IT and Digital Support Technician J3508
SOUTH WEST APPRENTICESHIP COMPANY LTD · Bristol, BS1 5UA
Digital support technician (level 3)
Are you interested in technology, enjoy solving problems and like helping people?
This is a great opportunity to start your career in IT while gaining hands-on experience within a busy and varied digital environment.
The work
No two days will be exactly the same. You will develop your technical and customer service skills while supporting a wide range of users and technology.
Your role will include:
- Providing first-line IT support to staff and students
- Helping to identify and resolve IT problems and service requests
- Setting up desktops, laptops, tablets and mobile devices
- Supporting user accounts, including password resets and account changes
- Helping with technology in classrooms and meeting rooms, including interactive displays, AV equipment and printers
- Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
- Learning how to use device management technology such as Microsoft Intune and Autopilot
- Installing and configuring software applications
- Helping to maintain accurate records of IT equipment and assets
- Recording work and updates on the ICT service desk system
- Working with experienced colleagues and escalating more complex problems when needed
- Getting involved in ICT projects and technology rollouts
- Occasionally supporting other College locations when required
- Following College requirements around safeguarding, information security, GDPR and health and safety
- Completing your apprenticeship training and applying what you learn in your day-to-day role
What you come out with
On successful completion of the apprenticeship, for the right candidate there could be an opportunity to progress onto further apprenticeship qualifications or a full-time role within the college.
What they are looking for
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
- Can manage yourself
- Ability to deal with pressure
- Motivation
- Commitment
- Common sense
- Reliability
- Enthusiasm
Qualifications
- Essential · GCSE English 4 to 9 (A* to C)
- Essential · GCSE IT 4 to 9 (A* to C)
- Essential · GCSE Maths 4 to 9 (A* to C)
Things to consider
Passing a Disclosure and Barring Service (DBS) check.
The employer
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.
Workplace
- St. Georges Road, Bristol, BS1 5UA