IT Support Apprentice

End User Support 

• Provide first-line technical support to employees.
• Diagnose and resolve hardware, software and connectivity issues.
• Assist users both remotely and in person.
• Escalate complex issues where required. 

Device Management 

• Prepare and deploy laptops and other endpoint devices.
• Assist with Microsoft Intune device management.
• Support device onboarding and configuration processes.
• Maintain IT asset records and inventory systems. 

Microsoft 365 Administration 

• Assist with user account creation and onboarding.
• Support Microsoft 365 applications and services.
• Help maintain user access and permissions.
• Assist with licence management activities. 

Cyber Security Support 

• Support security awareness initiatives.
• Assist with endpoint security monitoring.
• Help investigate and document security incidents.
• Assist with compliance and audit activities. 

Infrastructure Support 

• Support networking, wireless and internet connectivity troubleshooting.
• Assist with hardware upgrades and equipment installations.
• Help maintain meeting room technology and office IT equipment. 

Documentation & Continuous Improvement 

• Create and maintain IT documentation and knowledge base articles.
• Record incidents, actions and resolutions accurately.
• Contribute ideas for process improvement and automation. 
  Support technology projects as part of the wider IT roadmap. 

Expected duration: 17 months 
Apprenticeship level: Level 3 
Programme: Information Communications Technician 
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 
The training covers the following core occupational duties: 
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  
 
Eligibility  
You must meet the following eligibility criteria to apply for the role: 

• Have been a UK/EEA resident for the last 3 years 
• Hold valid residency status 
• Have the right to work in the UK  

• Opportunity to contribute to real business projects.
• Personal and company bonus scheme. 
• Life Assurance and Private Medical Insurance. 
• 28 days annual leave plus your birthday. 
• Option to purchase up to two additional weeks of holiday. 
• Generous pension contributions with access to a personal financial adviser. 
• Generous funding for professional and personal development. 

Join Austin Elliot Consultancy – where digital transformation meets compassion. We specialise in technical delivery and organisational transformation for the public sector. Our mission is to be the supplier of choice for digital change, focusing on empowering the people behind the technology. We help organisations optimise their capabilities through the talent already within their teams. 
 
Austin Elliot is an equal opportunities employer and is committed to building a diverse and inclusive workplace. 
  
If you require any reasonable adjustments or additional support during the recruitment process, please let us know and we'll be happy to help.