Sales Apprentice

Customer Service and Account Support

• Handle customer enquiries professionally and efficiently via telephone and email
• Respond to incoming calls and emails from customers and internal colleagues, ensuring enquiries are directed to the appropriate person and followed up where necessary
• Maintain accurate and up-to-date customer information, sales leads and activity records within the company's CRM systems
• Work closely with Account Managers, Account Coordinators and the Operations Team to deliver a consistently high level of service to strategic account customers
• Assist with the administration of job sheets, works orders and remedial works for clients
• Review service reports and documentation submitted by field engineers, checking worksheets for accuracy, completeness and attention to detail
• Assist with arranging remedial works and preparing quotations following service visits, under the guidance of experienced colleagues

Sales and Business Development Support

• Support Account Managers and Business Development Managers in identifying opportunities to develop existing customer relationships and generate new business
• Assist with preparing sales campaigns and targeted marketing activities, including lead generation initiatives
• Identify suitable target companies and prospective contacts to support business development activities
• Help develop and maintain prospect databases and accurate records of sales opportunities
• Assist with outbound telephone calls and email campaigns to existing and prospective customers
• Promote relevant company services to customers and prospects, developing product and service knowledge over time
• Follow up on marketing campaigns and customer enquiries to help identify and progress potential sales opportunities
• Support the preparation of targeted customer communications and sales materials
• Assist with tracking campaign responses, recording outcomes and monitoring opportunities generated
• Work with the Marketing Team to support and improve the effectiveness of sales and marketing campaigns
• Assist with the organisation of customer events, networking activities and engagement initiatives

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

• Your earnings can increase over time with an apprenticeship with an opportunity to progress a sales career with the company

• A reliable and responsible approach to work, with a willingness to take ownership of tasks as experience develops
• A full UK driving licence, or a willingness to work towards obtaining one, where required for the role
• A Levels, preferably in Mathematics, English or Science, would be desirable but are not essential, unless required to meet the apprenticeship eligibility criteria

The company specialises in designing, installing, commissioning and maintaining tailored, modern and effective electronic fire and security systems.

With a strong focus on providing a personal and customised service, the business takes the time to understand each customer's needs, offering expert advice and recommending the most appropriate solutions. From installation with minimal disruption to high-quality maintenance, support and ongoing assistance, the company is committed to delivering excellent customer service and building long-term customer relationships.