IT Support Apprentice
Spherica - Pinfold Street Birrmingham · Pinfold Street, B2 4DG
Information communications technician (level 3)
This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will play a critical role in providing first-line support.
The work
Responsibilities
Including but not limited to:
- To get acquainted with the general structure of the Company and understand the way the business functions.
- Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility.
- Manage the incident and request queues for EUC, sharing workload amongst the team.
- Learn to create and maintain high quality technical documentation and provide accurate customer specific reports.
- Problem solving and manage workflow
- Perform various stock check requests as advised by senior's requests
- Meet and greet our user base. Perform scheduled appointments and tasks
- Active Directory administration: create new user accounts, process leaver accounts, amend permissions, and reset network and applications passwords.
Training
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Training provider: LIFETIME TRAINING GROUP LIMITED
What you come out with
The company has a history of employing apprentices in full-time roles upon successful completion of the apprenticeship programme.
What they are looking for
- Team Working
- Organisation Skills
Qualifications
- Desired · null None required None required
The employer
At Spherica, we know that people are at the centre of any real business transformation. That's why we've built an exceptional team of experts committed to delivering user-centric solutions that empower your IT teams, rather than compete with them. Our success is down to our passion for identifying ways in which technology can make work easier, backed up by our dedication to always delivering the best work for our customers. We like to say that we're a customer service business that delivers exc
Workplace
- Pinfold Street, B2 4DG