Reception and Administration L2 Apprentice (Clifton Court Medical Practice)

The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
• Support appointment booking, cancellations, and patient registration processes using practice systems
• Maintain accurate patient records and update information in line with NHS and practice procedures
• Assist with processing repeat prescription requests and administrative correspondence
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
• Support clinicians and administrative staff with routine administrative duties
• Handle confidential patient information safely and in accordance with data protection requirements
• Assist with processing referrals, test result communications, and other patient-related administration
• Support the practice in maintaining accurate records and completing routine data entry activities
• Help patients access online services, where appropriate, and provide guidance on practice procedures
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services

Skills & Experience Gained:

• Healthcare administration and patient services experience
• Use of clinical and administrative IT systems
• Professional communication with patients, clinicians, and external healthcare providers
• Understanding of confidentiality, GDPR, and information governance within healthcare
• Customer service and reception skills in a busy GP practice environment
• Organisation, prioritisation, and time management skills
• Experience maintaining accurate records and managing sensitive information
• Understanding of NHS primary care services and healthcare administration processes

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.

You will be completing the Level 2 Administration Assistant Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington. 

The Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics.

Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles. This will also provide a potential progression route onto the Business Administrator L3 Apprenticeship.

Successful completion could lead to full-time employment (subject to review) and Business Administration Level 3 Apprenticeship.

• This apprenticeship opportunity is only available to eligible applicants aged 16-24, due to funding rules. As a result, applicants must meet these funding eligibility requirements to be considered for the role
• You will be required to attend our training centre in Darlington (DL1 1NG) and you will need to make your own way there for day release training
• Travel to and from the employer, based at Clifton Court Medical Practice, Victoria Road, Darlington, DL1 5JN
• Appointment to this position will be subject to a satisfactory Standard DBS check
• Part-time hours may be considered for the right candidate, subject to meeting apprenticeship funding and programme requirements

Clifton Court Medical Practice is located close to the centre of town and also has close links to the train station.

Within our team we have:

• 5 GP Partners
• 2 Salaried GP's
• 3 Nurse Practitioners
• 1 Pharmacist and 1 Pharmacist Technician
• 4 Practice Nurses
• 3 HCA's/GPAs
• Practice Manager and Reception Supervisor
• Medical Receptionists and Secretaries

We have around 12,000 patients and are a training practice and so support trainee doctors and medical students on a regular basis.

We get lots of compliments from our patients which is heartening as we all work hard to give the best service we can.