Apprentice Customer Service and Social Media Administrator

The role will include various administration, customer service and social media duties with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

• General administrative duties including typing correspondence by e-mail and letter
• Organising business travel
• Administering the company’s internet shop, packaging and distribution of internet ordered goods, dealing with incoming and outgoing post
• To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
• Using Microsoft Packages, in particular Word, Excel and PowerPoint
• Answering enquiries via our Ebay account
• Taking photographs of items to be sold on Ebay
• Adding parts to Ebay
• Cleaning parts so they are ready to be photographed for sale
• To deal courteously and efficiently with all visitors.
• Answering the telephone in a professional manner and dealing with general enquiries from customers and clients.
• Providing refreshments for visitors when required
• Inputting data onto internal systems with a high level of accuracy
• Dealing with stationary/stock levels and reordering as and when appropriate
• Assisting all members of the team as and when required
• Dealing with requests for information
• Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

• Attend and be punctual for all induction session, lessons, work-based training/support sessions
• Complete all required assignments by the required timeline.
• Build up your portfolio of evidence on-going
• Access support from tutor/assessor/manager as and when required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:

Knowledge

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Your role and responsibility
• Customer experience
• Product and Service knowledge

Skills

• Interpersonal skills
• Communication
• Influencing skills
• Personal organisation
• Dealing with customer conflict and challenge

Behaviours/Attitude

• Developing self
• Being open to feedback
• Team working
• Equality – treating all customers as individuals
• Presentation – dress code, professional language
• “Right first time”

You will complete an End Point Assessment this will involve the following:

• Showcase/Portfolio
• Interview
• Practical Observation
• Professional Discussion

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025.

This post may close early if sufficient interest is received.

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Mirfield Automotive Spares Ltd is located close to Mirfield town centre and is within a five minutes’ walk of both the main Huddersfield Road and Mirfield train station providing great public transport links.

Due to the nature of company the ability to drive would be an advantage.

This company is commercial vehicle dismantlers and as such the successful candidate should be aware that they will be required to wear safety boots, gloves, helmet and high visibility vests when in the yard.  You should have a sensible and mature attitude with a hands-on approach whilst working in this environment. 

If the budget allows there may be an increases/bonuses ongoing, this will also be based on satisfactory employment and meeting apprenticeship targets, over the duration of the apprenticeship.

Mirfield Auto Spares Ltd has over 30 years of experience in exporting commercial spare parts, complete vehicles and machinery; we are one of the UK’s largest stock lists of second hand commercial vehicle spares, exporting to 36 countries around the world.