Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester
STEVEN EAGELL LIMITED · Essex, CO4 5XD
Retailer (level 2)
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
The work
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Training
If you are successful, you will be awarded:
- Level 2 Retailer Apprenticeship Standard
Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.
All travel and, accommodation costs are covered by the employer.
Training provider: PROVQ LIMITED
What you come out with
Once qualified, the right candidate can progress within the company.
What they are looking for
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Desired · GCSE English & Maths C/4 or above
Things to consider
Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.
The employer
Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.
Workplace
- Axial Way, Colchester, Essex, CO4 5XD