Business Administration Assistant Apprenticeship

The successful candidate will receive on-the-job training in order processing, customer service, general business administration, embroidery, and garment printing, working towards becoming a skilled and valued member of the team.

Key Responsibilities

1. Embroidery and Garment Decoration

• Learn to operate embroidery machines safely and efficiently.
• Assist with setting up machines, preparing garments and loading embroidery designs.
• Prepare clothing and other items for embroidery.
• Check finished products to ensure embroidery meets the required quality standards.
• Assist with threading machines, changing colours and basic machine maintenance.
• Maintain a clean, organised and safe production area.

2. Printing and Production

• Learn different garment printing techniques and production processes.
• Assist with preparing artwork, designs and garments for printing.
• Help set up and operate printing equipment under supervision.
• Ensure printed garments are completed accurately and to the required specification.
• Carry out quality checks on finished products.
• Help with packing, labelling and preparing orders for dispatch.

3. Business Administration

• Assist with processing customer orders and updating order records.
• Enter information accurately onto the company’s computer systems.
• Help prepare quotations, invoices, delivery notes and other business documents.
• Answer telephone calls and respond to customer enquiries professionally.
• Assist with emails, filing, data entry and general office duties.
• Monitor stock levels and help order materials and supplies when required.
• Support the team with scheduling jobs and keeping track of order deadlines.

4. Customer Service and Teamwork

• Develop a good understanding of the company’s products and services.
• Communicate politely and professionally with customers and colleagues.
• Help ensure customer orders are completed on time and to a high standard.
• Work collaboratively with the production and administration teams.
• Maintain confidentiality when handling customer and business information.

5. Learning and Development

• Attend all required apprenticeship training sessions.
• Complete coursework, assessments and training activities on time.
• Follow instructions and ask questions when unsure.
• Accept feedback positively and demonstrate a willingness to learn.
• Develop practical, technical, communication and organisational skills throughout the apprenticeship.

This apprenticeship is delivered solely in the workplace, with a visit from a college tutor once a month. 

Possibility of progressing within the business and going on to complete further qualifications.

Uniform Supplies is your premier source for quality branded workwear. Based in Shotton Colliery, we serve businesses across Durham, Newcastle, and the Northeast, with the capability of supplying throughout the whole of the UK.