Apprentice Trainee Installation Administrator

As a Trainee Installation Administrator, you will join a busy installations department, supporting the team with a range of administrative tasks to ensure projects run efficiently and customers receive an excellent standard of service.

You will work closely with customers, suppliers, installation engineers and colleagues across the business, developing your communication, organisation and administration skills while gaining valuable practical experience in a professional working environment.

Your main duties will include:

• Responding to customer and supplier enquiries by telephone and email in a professional and timely manner
• Preparing quotations, processing sales orders, raising purchase orders and assisting with invoicing using Sage
• Setting up projects and collating the necessary documentation to get projects started
• Creating and maintaining organised project files, ensuring information is accurate and up to date
• Completing order acknowledgements and ensuring all required stages of the installation process are followed
• Liaising with installation engineers and acting as a key point of contact for the team
• Updating the company's Clik CRM system with relevant project and customer information
• Preparing and sending completion packs to customers once projects have been completed
• Supporting the process for setting up customer accounts, including credit applications and credit checks
• Assisting with sourcing new suppliers
• Handling customer queries and complaints effectively and professionally
• Working with other departments to support the smooth running of the business
• Following company policies and procedures, including health and safety, quality and environmental requirements

This is a great opportunity for someone looking to begin a career in administration, develop their customer service skills and gain experience in project coordination and business operations.

The successful candidate will undertake a Business Administration apprenticeship at New College Durham, developing the knowledge, skills and behaviours required to work effectively in an administrative role.

Training will support the development of skills in:

• Business administration and office procedures
• Customer service and professional communication
• Managing information, records and documentation
• Planning, organising and prioritising workload
• Using digital systems and office software
• Working with colleagues and external contacts
• Maintaining professional standards and following workplace policies and procedures

The apprentice will gain practical experience within the installations department, applying their learning to real workplace tasks and responsibilities.

On successful completion of the apprenticeship, the apprentice will have developed the knowledge, skills and practical experience needed to work in a business administration role. They will have gained experience in customer communication, project administration, maintaining records, processing orders, supporting invoicing, coordinating documentation and working with internal teams and external suppliers.

This is an office-based administrative role within a busy installations department. The successful candidate will need to manage a range of tasks, respond to telephone and email enquiries, maintain accurate records and communicate with customers, suppliers and installation engineers.