Operations & Customer Service Apprentice

Key Responsibilities

Customer Service

• Provide a professional, friendly and helpful service to customers at all times.
• Represent The Rudd Group positively whilst working on customer sites.
• Develop effective communication skills when dealing with customers, colleagues and suppliers.
• Assist in resolving customer queries by communicating with the appropriate departments.
• Learn how excellent customer service contributes to customer satisfaction and long-term business relationships.

Installation & Operational Support

• Assist Installation Technicians with the installation and removal of gaming machines, pool tables and associated equipment.
• Safely load, unload and move equipment using correct manual handling techniques.
• Prepare equipment and vehicles for daily installations.
• Ensure company vehicles are clean, organised and stocked appropriately.
• Maintain a clean, safe and organised depot environment.
• Follow all health & safety procedures and safe systems of work.

Business Administration Experience

As part of the apprenticeship, you will gain experience within other

departments including:

• Supporting depot administration.
• Assisting with planning and scheduling installations and removals.
• Contacting customers to arrange installation and removals.
• Learning about licensing requirements and business compliance.
• Supporting customer account administration and debt collection processes.
• Developing an understanding of stock control and depot operations.
• Building knowledge of how different departments work.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

On-the-job and off-the-job training will be delivered in the workplace.

On successful completion of the apprenticeship, a permanent role
may be offered, subject to performance and business requirements.

Physical Requirements:

Applicants should be physically fit and able to meet the physical demands of the role, including assisting with manual handling and
the lifting and moving of heavier items where required.

Appropriate equipment, training and guidance will be provided to ensure these duties are carried out safely.

The Rudd Group is a long-established, family-owned business with
over 35 years of experience supporting the hospitality industry
across the UK.
Through our three specialist divisions – Bob Rudd, Innstay UK Ltd
and Clear Cool – we deliver industry-leading gaming and
amusement equipment, EPoS systems, audio visual solutions,
security systems and commercial refrigeration to thousands of
customers nationwide.