People and Field Services Apprentice
NATIONAL CENTRE FOR SOCIAL RESEARCH · London, EC1V 2AB
Customer service specialist (level 3)
Instant Impact in partnership with NatCen (The National Centre for Social Research) are hiring two People and Field Services Apprentices to join the People Services team. This is an opportunity to build a career in customer service, people operations or business support while completing a Customer Service Specialist Level 3 Apprenticeship.
The work
You will provide professional, responsive and customer-focused support to employees, managers and field colleagues. Working across People Services, Data Collection and Field, you will help keep enquiries, records, onboarding activity and operational tasks moving accurately and on time.
What you’ll do:
- Be a helpful first point of contact - Respond to routine enquiries through shared inboxes, Microsoft Teams, telephone and other agreed channels
- Take ownership from start to finish - Track tasks, keep people informed, follow up outstanding actions and escalate sensitive or complex issues appropriately
- Support the employee and worker lifecycle - Help with recruitment, onboarding, record updates, compliance activity and leaver processes
- Keep accurate records - Update HR and operational systems, trackers and documents while handling personal and confidential information securely
- Coordinate fieldworker activity - Support recruitment, onboarding, training, PeopleSafe registration, checks, communications and operational initiatives
- Produce clear administration and communications - Prepare letters, reports, spreadsheets, meeting notes and routine updates for different audiences
- Work across teams and priorities - Support People Services, Data Collection and Field during changing priorities, seasonal pressures and peaks in workload
- Improve the customer experience - Spot recurring issues and suggest practical ways to simplify processes, improve guidance and strengthen service quality
- Complete your apprenticeship - Take part in off-the-job learning and assessments, then apply your learning in the workplace
Training
- Customer service specialist (Level 3)
Training provider: CAPITAL CITY COLLEGE
What you come out with
- Career development, professional subscriptions support and mentoring support from industry-leading experts
What they are looking for
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
Qualifications
- Essential · GCSE English 4
- Essential · GCSE Maths 4
Things to consider
As well as the salary and apprenticeship development opportunity, you will be working for the largest independent social research organisation in the UK. NatCen’s benefits include: 25 days holiday, plus eight bank holidays, and flexible working, Generous company pension scheme, Life insurance and health cash plan.
The employer
The National Centre for Social Research (NatCen) is a registered charity and is the largest independent and not-for-profit social research organisation in the UK. At the National Centre for Social Research, we're driven by the belief that social research has the power to make life better. Our research influences policy makers, practitioners, academics and the media, shaping our understanding of the world we live in and how it is changing. We have a staff workforce of 360 with around 700 interviewers/ freelance workers
Workplace
- National Research 250 City Road, London, EC1V 2AB