IT Apprentice

As our IT Apprentice, you'll play an important role in supporting the smooth running of our IT services. With guidance, training and support, your responsibilities will include:

• IT Helpdesk Support: Responding to IT enquiries, logging support requests and helping colleagues resolve everyday technical issues
• Hardware & Devices: Setting up and configuring laptops, PCs and mobile devices, alongside troubleshooting hardware and software problems
• User Accounts & Access: Supporting new starters and leavers with IT access, account setup and password resets
• Microsoft Technologies: Gaining practical experience with Microsoft 365, Active Directory, Intune and other business systems
• IT Equipment Management: Helping maintain accurate equipment records, tracking devices and supporting upgrades and replacements
• Systems & Suppliers: Working with external IT providers to help resolve technical issues
• Learning & Development: Building your understanding of networking, cloud technologies, IT infrastructure and cybersecurity

As your skills and confidence develop, you'll have the opportunity to take on more technical responsibilities and expand your experience across different areas of IT.

• Expected duration: 17 months
• Apprenticeship level: Level 3
• Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Eligibility

You must meet the following eligibility criteria to apply for the role:

• Have been a UK/EEA resident for the last 3 years
• Hold valid residency status
• Have the right to work in the UK
• Be able to complete the full apprenticeship programme

• Generous annual leave: Up to 27 days' holiday, plus bank holidays, plus Christmas shutdown
• Employee wellbeing: Access to our Employee Assistance Programme (EAP) and Lighthouse Charity support
• Death in service benefit: Providing additional financial protection for your loved ones, subject to scheme terms
• Career development: Ongoing training, mentoring and opportunities to develop your skills

Founded in 1952, McHale Plant Sales, owned by Michael McHale and Tim Shanahan, is the sole distributor of Komatsu construction equipment in Ireland, as well as other leading brands across the construction, forestry, and agricultural sectors. With decades of experience, McHale has built a reputation for excellence in customer service, technical expertise and innovative solutions.